Shipping & Turnaround

Every custom order moves through three stages. They are timed separately, and a delay in one stage moves the others.

1. Proof review. We prepare your artwork for the curved print area and send a digital proof. This stage depends on how quickly you review and respond.
2. Production. Printing, curing, quality check, and packing. Production begins only after you approve the proof and after payment or any required deposit is received.
3. Carrier transit. Time in the hands of the shipping carrier once your package leaves us. Transit time is set by the carrier and the service level selected.

Turnaround time starts after proof approval and after payment or any required deposit, whichever is later. Orders placed without approved artwork are not yet in production.

Any timing we share — at checkout, by email, or in a proposal — is a good-faith estimate based on current production volume, not a guarantee.

If your order must arrive by a specific date, contact us before ordering at hello@thebogeycompany.com or (586) 741-3901 with the date, quantity, and destination.

Rush production and date-critical orders are only accepted when we confirm them in writing. Rush handling and expedited carrier service may carry additional cost. Without a written confirmation from us, no delivery date is committed.

When tracking is available for your service level, we send it to the email on the order. Tracking scans are provided by the carrier and can lag behind the physical package.

• Slow proof approval, artwork replacements, or requested revisions.
• Incomplete, undeliverable, or corrected shipping addresses.
• Carrier delays, weather events, holiday volume, and customs or remote-area routing.
• Payment or deposit that has not cleared.

We do not control carrier networks and cannot refund shipping charges for carrier-caused delays. If a package is lost or shows no movement, contact us and we will help open a carrier trace.

Please confirm addresses carefully before approving your order. Address changes after production may not be possible, and reroute fees charged by the carrier are passed through. For corporate gifting shipped to many recipients, contact us so we can plan the list, timing, and packing.