Returns & Reprints

Personalized products cannot be resold, so once you approve your proof and production begins, the order is generally final sale. That includes designs that were approved with a typo, the wrong date, an outdated logo, or a file you later decide against.

This is why proof approval matters. Please review carefully — see Artwork & Proofs.

Before proof approval and before production starts, contact us right away and we will cancel or change the order when it is still possible.

Work already completed and third-party costs already incurred — including art preparation, materials ordered for your job, expedited services, and event travel arrangements — may be nonrefundable.

Report the following within 7 days of delivery, or of the event date for on-site printing:

• Shipping damage to the product or packaging.
• Print or manufacturing defects.
• Product or material that does not match what you ordered.
• An error we made against your approved proof.

Email hello@thebogeycompany.com with your order number, a short description, and clear photos of the product and the shipping box. Please keep the original packaging until the issue is resolved.

After reviewing your report, we will offer a remedy appropriate to the situation. Possible remedies include correcting the affected items, reprinting them, replacing them, issuing a credit toward a future order, or issuing a refund. Partial remedies may apply when only part of an order is affected, and we may ask you to return or photograph the affected items.

We do not offer an unconditional satisfaction guarantee and cannot accept returns based on preference, a change of plans, or a color expectation that a digital preview could not reproduce.

Deposits, cancellations, and rescheduling for on-site activations are governed by your signed proposal and by Event Requirements.