Frequently Asked Questions

Choose a ball in the shop, then add your logo, artwork, or text — either on the product page or in our online designer. We prepare a proof for your approval, and production starts once you approve it and payment is complete.

Online orders are sold in packs and multi-pack quantities shown on each product page, so you can order a single pack or a large run. For high-volume corporate or event quantities, contact us for a quote.

Yes, as long as you own the artwork or have permission to use it. Vector SVG or PDF files work best, and a high-resolution transparent PNG also works well.

A proof is a digital preview showing your artwork placed on the ball. We do not print until you approve it. Approval confirms artwork, spelling, layout, quantity, and ball selection.

Proof review, production, and carrier transit are three separate stages, and timing starts after proof approval and payment. Estimates depend on current volume and are not guarantees.

Contact us before ordering with your date, quantity, and destination. Rush and date-critical orders are accepted only when we confirm them in writing, and expedited handling may cost more.

Not exactly. Screens emit light while printers apply ink to a curved, dimpled surface, so we aim for a close, brand-appropriate match rather than an exact one.

Multi-location printing is possible on many products. Tell us what you have in mind and we will confirm what the print area supports and how it affects pricing.

You are. By submitting artwork you confirm you own it or have permission to reproduce it, including logos, sponsor marks, photos, and licensed images.

Send an inquiry through the contact form. An inquiry does not reserve a date — a date is confirmed once you accept the proposal and any specified deposit is received.

Yes. Travel costs are quoted in your proposal based on the venue location and schedule.

Vendor permission, load-in access, a level setup space with a table where needed, reliable power, and Wi-Fi or dependable mobile signal. A covered or indoor backup location is strongly recommended.

Yes. Contact us with your recipient list, timing, and packing preferences so we can plan the run.

Contact us right away. Changes and cancellations are usually possible before proof approval and production; afterward, custom orders are generally final sale.

Email hello@thebogeycompany.com within 7 days with your order number, a description, and photos of the product and packaging. We will review and offer an appropriate remedy.

Yes. When you are signed in, designs you create are saved to your account so you can reopen, adjust, and reorder them.

Email hello@thebogeycompany.com or call (586) 741-3901.